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FAQ's |
Frequently Asked Questions
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1. What is the most important thing to consider when choosing a cabinet?
The most important thing a consumer can do when choosing cabinet is making sure it is certified for quality by the Kitchen Cabinet Manufacturers Association (KCMA). Cabinets that comply and bear the KCMA certification seal are recognized in the marketplace as a quality product able to perform after a rigorous battery of tests simulating years of typical household use. For complete information visit www.kcma.org.
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2. How does your pricing compare to other suppliers?
TrueSource Cabinets offers the best pricing in the industry. When using our design service TrueSource Cabinets offers the GURANTEED LOWEST PRICE on cabinets.
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3. Being a wholesaler, do you offer upscale cabinets?
Yes, TrueSource Cabinets carries a wide variety of cabinets. In addition to our budget cabinets, we offer custom cabinets at unbeatable prices.
Omega, carried by TrueSource Cabinets, is the #1 rated custom manufacturer by Consumer Reports.
Kemper, ranked third by Consumer Reports, was featured at this years Street of Dreams. www.streetofdreams.com The Kemper product was designed and installed by TrueSource Cabinets in a 1.3 million dollar home.
KraftMaid, the countries largest manufacturer, can be seen weekly on Extreme Home Makeover.
In addition to the manufactures listed above, TrueSource Cabinets has the ability to order Aristokraft, Cuisines Laurier, Decora, and Kitchen Craft.
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4. What is the difference between a manufactured cabinet and a locally built custom cabinet?
The difference between a locally built cabinet and a manufactured cabinet is profound. The two biggest differences are found in the cabinet finish and the cabinet warranty.
The cabinet finish performed at a manufacturing plant is far superior than a locally built cabinet because they have the ability to apply a multi-step, baked-on finish. Because of the superior finish, manufactured cabinets pass high standards as outlined by The Kitchen Cabinet Manufacturers Association (KCMA). The KCMA performs many tests including applying harsh chemicals such as gasoline, acetone, mustard, tea & beet juice. The chemicals are left on the cabinets for a 24 hour period. The manufactured cabinets carried by TrueSource Cabinets all pass the KCMA testing process with superior ratings. A locally built cabinet company does not submit their product for testing. Ask a local shop if they would allow you to apply a harsh chemical (as outlined by the KCMA) to their cabinets and let it sit for 24 hours. For more information about the KCMA please visit www.kcma.org
The warranties given on manufactured cabinets carried by TrueSource Cabinets are for the lifetime of the product. The rigorous standards put forth by the KCMA result in a high quality product that will last a lifetime. Locally built cabinets offer warranties as
short as 90 days. Additionally, local companies do not have the financial resources to replace a large project if something is determined to be defective. A locally built cabinet is basically sold “as is”. For complete warranty information please ask your salesperson.
To insure you will have a lifetime of enjoyment from your cabinets TrueSource Cabinets is your clear choice.
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5. Why do you charge for design when others offer design for free?
TrueSource Cabinets charges for design to insure we can offer the lowest price. By charging a small design fee, we can focus on customers that are truly intending on purchasing cabinets. Those who use our design service will be happy to learn the retainer is refunded with purchase. In addition to the fee being refunded with purchase, TrueSource Cabinets offers the guaranteed lowest price on cabinetry. Free design with purchase and the guaranteed lowest price on products offering lifetime warranties makes the decision to use TrueSource Cabinets an easy one. Please see the design agreement for complete details.
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6. What comes with the design service provided by TrueSource Cabinets?
Kitchen and bath design is a process that takes place over several meetings. The designer will visit the job-site, measure the space and discuss the goals for the project. Using 20/20 Design, the industries most advanced design software; the designer will prepare a computer generated rendering of the space to meet your specifications. After reviewing the rendering, the designer will make revisions to insure the project meets all of your criteria. A cabinet list and price are generated and submitted for order. Please see the design agreement for complete details.
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7. How long does the design process take?
The designer will contact you to set up an initial appointment within two business days after your design retainer has been paid. The overall process varies with the complexity of the job. The average design timeline should be approximately one week including home visit and one set of revisions.
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8. I would like to do my own design. What assistance can you offer?
TrueSource Cabinets will provide you with all of the needed material to complete your own design. Additionally, classes are offered to introduce "do-it-yourself" customers to the basics of design. Please call to find out the upcoming class schedule.
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9. Are there guidelines that govern kitchen and bath design?
Yes, the National Kitchen and Bath Association (NKBA) has developed a set of guidelines to use when designing a kitchen or a bathroom. Please visit TrueSource cabinets to review the NKBA guidelines
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10. What does the average kitchen cost?
Every kitchen is unique. Because of the almost unlimited choices, there is not an average cost for a kitchen or a bathroom. The NKBA has developed a formula it believes estimates the cost of a kitchen or bath renovation based on the value of your home. Please visit www.nkba.org for further details. We would like to make it clear the only way to obtain an accurate quote is to have a completed design and item list. With the
guaranteed lowest price, you can be assured you will receive unbeatable value at TrueSource Cabinets.
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11. How can I put a budget together to make sure I get the kitchen/bath I really want?
Your designer can help you with this process. Be honest with them about your budget expectations. Cabinets, countertops etc... come in a variety of price ranges. A kitchen or bath design can be done in all price ranges. Some changes may be required, but the basic design can usually be achieved.
You should also do your own research. Ask friends who have remodeled about the costs and read industry magazines to help you mentally prepare a budget that is realistic.
Whatever your budget, TrueSource Cabinets is your best choice for cabinets, countertops and hardware.
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12. Once my design is complete, how long until my cabinet are delivered?
Estimated time of delivery from factory to TrueSource Cabinets will be quoted at time of order entry. This is not a guarantee. Depending on the manufacturer, times may vary from 3 weeks to 8 weeks or more. TrueSource Cabinets offers the best lead times in the Atlanta area for quality “American Made” cabinets.
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13. What forms of payment does TrueSource Cabinets accept?
TrueSource Cabinets accepts cash, and checks for payment. Additionally, TrueSource Cabinets offers Home Design Plus financing by GE Money Bank. Home Design Plus offers many payment options including no payments for up to 12 months. Talk with your designer/salesperson to determine the best form of payment for your project.
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14. Does TrueSource Cabinets offer installation services?
Yes, TrueSource Cabinets offers professional installation services for cabinets, countertops and hardware. Your designer/salesperson will give you an installation estimate upon request.
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15. Does TrueSource Cabinets offer delivery?
Yes, TrueSource Cabinets will arrange delivery to your jobsite. Depending upon the manufacturer, delivery will be made directly from the factory or through a local delivery agent. Please ask your designer/salesperson for more delivery details.
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16. Does TrueSource Cabinets offer "turn key" remodeling?
No, TrueSource Cabinets does not offer remodeling services. However, because we sell cabinets to many of Atlanta’s finest remodeling contractors, we can refer you to a reputable contractor who specializes in kitchen and bath projects.
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17. TrueSource Cabinets is located far from me. Can I view your products elsewhere?
Yes, you can view our products elsewhere. Contact us with the brand you are interested in looking at and we will help you find a location close to your home to view the products. After you have made your preliminary selection, please visit TrueSource Cabinets where you are guaranteed the lowest price with our free design package.
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18. Does TrueSource Cabinets represent “green” cabinet manufacturers?
Yes, the cabinets companies we represent participate in the Environmental Stewardship Program (ESP) developed by the KCMA. ESP recognizes the use of technologies and materials that demonstrate traits of environmentally friendly products.
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